Guarantee of service
We are confident in our work and are committed to providing superior service. Agnes Housekeeping Co, offering professional cleaning in Chicagoland area, offers a 100% Satisfaction Guarantee. If you are not completely satisfied, contact us immediately or within 24 hours and we will make it right. Here you can find Customer Complaint Form.
Payment Options
Methods of payment accepted are cash, check, Zelle® and Venmo but we prefer contactless payments via Zelle® and Venmo. Please make all checks payable to Agnes Housekeeping Co. Payment for service is due on or before the day of service. A 5% per month late fee will be assessed for late payment. A minimum charge of $35.00 dollars will be charged for returned/bounced checks in addition to any outstanding amounts.
Cancellation policy
We require a minimum of 24 hours cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please phone or email the office directly.
Cancellation fees will be billed as follows:
Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the key has not been left with the doorman or agreed upon location, if the post-renovation contractor or other contracting crew have not completed work according to schedule and our cleaning crew is on site.
A charge of 50% of service will be charged if the 24 hour cancellation policy is not honored ($50 minimum). Excessive cancellations with less than 24 hours’ notice are subject to cessation of services. We understand that emergencies arise.
Please note: If frequency of scheduled cleaning changes or is reduced (eg. weekly will become monthly only) fee charged will also be adjusted.
Cancellation of agreement or service
If you would like to cease receiving service temporarily, long-term or permanently we request 2 weeks notice.
Confidentiality and Security policy
The safety of our clients and cleaners is paramount at Agnes Housekeeping Co. We maintain a strict policy regarding the privacy of our clientele. We guarantee discretion and do not share information (including but not limited to e-mail, residential addresses, telephone numbers and profiles).
Providing professional cleaning in Chicagoland area, we do not allow anyone into the residence without explicit direction from our client. We also ask that you inform the office of expected service and delivery persons or if someone will be in the home working or visiting upon cleaners’ arrival. Cleaners must wear shoes to be in compliance with government safety standards. Keys to residence or facility are coded and do not have personal information on keytags.
Please advise of anything in the home that is not working properly (glass shower door falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, picture frame is already broken and should not be moved, etc.)
Office Hours
Our standard office hours are Monday to Friday 8 a.m. – 1 p.m. We schedule service 6 days per week Monday to Saturday 8 a.m. – 5 p.m.
Pricing
Let us give you a free estimate based on your cleaning needs. Please contact us for your personalized quote or fill the form here.
Loyalty program terms and conditions:
This loyalty program (the "Program") is offered by Agnes Housekeeping Co (the "Company"). By participating in the Program, you agree to be bound by these terms and conditions (the "Terms").
Eligibility
The Program is open to our clients who are at least 18 years of age.
How to Earn Points
You must be a registered member of the Agnes Housekeeping loyalty program to earn points and you will earn 30 points.
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Book a house cleaning appointment: You will earn 20 points for every house cleaning appointment you book.
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Order a pricing package: You will earn 70 points for every time you order a pricing package for your house cleaning service.
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Join us on mobile!: You will earn 30 points for every time you sign up for the Agnes Housekeeping mobile app.
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You can also earn bonus points by referring friends and family to Agnes Housekeeping. For every friend or family member who signs up for the service, you will earn 40 points.
How to Redeem Points
Points can be redeemed for a variety of rewards, such as discounts on future house cleaning appointments and gift cards. The specific rewards that are available will vary from time to time.
Points are typically awarded within 24 hours of completing the eligible activity.
Points have no cash value and cannot be redeemed for cash.
Expiration of Points
Points expire 12 months after they are earned.
Modification and Termination
The Company reserves the right to modify or terminate the Program at any time.
Governing Law
These Terms will be governed by and construed in accordance with the laws of the State of Illinois.
In addition to the above
The Company will collect and use your personal information in accordance with its privacy policy. Any disputes arising out of or relating to the Program will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
PRIVACY POLICY
What information do we collect?
We collect information from you when you register on the site, book an appointment, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Agnes Housekeeping Co. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please send us email request or call 847-396-9693. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your contact information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 1st, 2021.