Frequently
Asked
Questions

Absolutely! At Agnes Housekeeping, we're thrilled to bring our top-notch cleaning services to neighborhoods all over the city. Our dedicated team of professionals is equipped and ready to serve residential clients in various locations. Whether you're in the heart of downtown or in the quiet suburbs, we make it our mission to ensure your home sparkles with cleanliness. Don’t hesitate to reach out to us directly, 847- 396-9693, with your specific address, and we’ll confirm our availability in your neighborhood. We're excited to bring the Agnes Housekeeping magic to your doorstep!

Absolutely! Agnes Housekeeping is a fully licensed and insured company, ensuring your peace of mind with every service. Our commitment to maintaining high standards and legal compliance means you can trust us to deliver top-notch cleaning solutions safely and professionally. Whether it's sprucing up your home or keeping your business space spotless, our trained staff are dedicated to providing exceptional, worry-free cleaning services. Choose Agnes Housekeeping for a pristine environment and the confidence that comes with knowing you're in expert hands.

Getting a house cleaning quote from Agnes Housekeeping is quick and easy! We offer a few convenient methods to suit your preferences. You can visit our website and fill out our online quote request form, providing details such as the size of your home, the type of cleaning service you need, and any special requests. Alternatively, you can call our friendly customer service team directly at 847-396-9693 and we'll guide you through the process over the phone. No matter which option you choose, we aim to provide an accurate and competitive quote tailored to your specific needs. Choose Agnes Housekeeping for a spotless and stress-free home cleaning experience!

Booking your cleaning appointment with Agnes Housekeeping is quick and easy! There are several convenient options to suit your preference. You can visit our website and fill out our simple booking form, where you can choose the specific services you need, select a preferred date and time, and even add any special instructions for our team. Alternatively, you can give us a call at our customer service number, 847-396-9693, and our friendly representatives will help you schedule your appointment over the phone. We also offer the option to book through our mobile app, which provides a seamless experience right at your fingertips. No matter which method you choose, we always strive to provide flexible scheduling options to fit your busy lifestyle. Let us take care of the cleaning, so you can enjoy a spotless home!

Great question! Becoming a member and using the Agnes Housekeeping app is a breeze. Join our website and become a member! Use your email address or Facebook profile. Members can view all their upcoming events, browse and shop online, read articles, share content, interact with others, or book services on the go. Members can download the Spaces App right to their phone using the button. Download the app and join ‘Agnes Housekeeping’ to check out our site on the go and stay updated with the latest news, offers, and more. Do you have the app? If so, please use the invite code: HS8X4N. Click on the Agnes Housekeeping website and log in using your member details. And voilà! Remember, members can also invite people to join a site they are part of to encourage an online community with shared interests.

At Agnes Housekeeping, we understand that plans can change unexpectedly. To accommodate our clients while ensuring that our scheduling remains efficient, we require at least 24 hours' notice for any cancellations or rescheduling of appointments. This policy helps us reallocate resources and offer flexibility to other customers. If you need to cancel or reschedule within this 24-hour window, please contact our customer service team as soon as possible. While we strive to assist in every situation, late cancellations or rescheduling may incur a fee. Thank you for your understanding and cooperation.

At Agnes Housekeeping, we aim to make your payment process as smooth and convenient as possible! We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, and electronic bank transfers. For your ease, we also offer a secure online payment portal where you can set up recurring payments, ensuring your home stays sparkling clean without any hassle. We understand the importance of flexibility, so we also accept cash payments if you prefer a more traditional method. Rest assured, all transactions are encrypted and secure. If you have any specific payment needs or questions, our enthusiastic customer service team is always here to assist you! Choose Agnes Housekeeping for a seamless and stress-free cleaning service experience!

No, you do not need to provide any cleaning products, materials, or equipment when you hire Agnes Housekeeping. Our professional team comes fully equipped with high-quality cleaning supplies and state-of-the-art equipment to ensure that your home is thoroughly cleaned and sanitized. We use eco-friendly products that are safe for your family and pets, ensuring a healthy living environment. If you have specific products you prefer us to use, please inform us in advance, and we'll do our best to accommodate your request. We respect our clients' decision about using their own cleaning supplies and vacuum cleaner, so we prepare offers with and without using our equipment. Clients can choose the best option for them. Cleaning supplies and a vacuum cleaner are available upon request for an additional fee. Our goal is to make your life easier by taking care of all your cleaning needs seamlessly and effectively.

At Agnes Housekeeping, we recognize that pets are cherished members of your family. To ensure the safety and comfort of both your pets and our cleaning staff, we recommend taking a few precautions during our visits. Consider placing your pets in a room that is less frequently used and does not require cleaning. This will help keep them calm and secure while we work. If your pets are accustomed to being in a kennel, securing them there during the cleaning process is another effective option. For pets that may be anxious around strangers or prone to stress, it’s advisable to keep them in a secure area away from the cleaning activities on the day of service. Please be aware that if you have pets, our cleaning staff may need additional time to thoroughly remove pet hair and ensure your home is clean. It’s important to note that our cleaning service does not take responsibility for your pets. Therefore, we encourage you to discuss any specific concerns or arrangements with us beforehand. This will help create a smooth and stress-free cleaning experience for everyone involved.

Preparing your house before Agnes Housekeeping arrives can help ensure that our team can clean more efficiently and effectively. Here are a few steps you can take: Declutter Common Areas: Clear away any items such as toys, clothing, or personal belongings from floors and surfaces. This enables our team to focus on cleaning rather than organizing. Secure Valuables: Store valuable items and important documents in a safe place to prevent any inadvertent mishandling. Provide Access: Ensure that our team has access to all areas scheduled for cleaning. This may include providing keys, codes, or making sure someone is home. Special Instructions: Inform us of any special cleaning requirements or specific areas of focus ahead of time. This helps us tailor our service to your needs. Pets: If you have pets, please secure them for their safety and the convenience of our team. By taking these steps, you help us deliver the high-quality, professional cleaning service that Agnes Housekeeping is renowned for.

The basic house cleaning service provided by Agnes Housekeeping is designed to cover all essential cleaning tasks to ensure your home is spotless and inviting. This service includes: Bedrooms We provide a comprehensive clean of all bedrooms, including dusting, vacuuming, and wiping down surfaces. Customers can choose to exclude bedrooms if needed. ​✅Furniture: We dust and wipe down all furniture. ✅Floors: We vacuum all carpets and floor surfaces. Area rugs and similar floor coverings may be included (check with us for details). We also wash hard floors when necessary and accessible. ✅Cobwebs: We remove cobwebs throughout the corners of the ceiling. This may include cleaning reachable crown molding. ✅Baseboards: We dust all baseboards. This may include cleaning reachable crown molding. ✅Doors, door knobs and light switches: We dust all doors, door knobs and light switches when necessary and accessible. ✅Air Vents: We dust the accessible air vent exits if possible. Bathrooms We provide a thorough cleaning and disinfection of all bathrooms in your home. Customers can choose to exclude bathrooms if needed. ✅Surfaces: We dust and wipe down all bathroom furniture. ✅Floors: We vacuum bathroom floors and carpets (if present). Area rugs may be included (check with us for details). We also wash and disinfect all hard floor surfaces, including bathtubs. ✅Cobwebs: We remove cobwebs throughout the corners of the ceiling. This may include cleaning reachable crown molding. ✅Baseboards: We dust all baseboards. This may include cleaning reachable crown molding. ✅Doors, door knobs and light switches: We dust all doors, door knobs and light switches when necessary and accessible. ✅Air Vents: We dust the accessible air vent exits if possible. ✅Fixtures: We wash and disinfect toilets, sinks, and countertops, ensuring a hygienic environment. Kitchen We provide a thorough cleaning and disinfection of your entire kitchen, including countertops, backsplashes, cabinets (exterior), floors, and appliances. Indoor Kitchens only. ​✅Surfaces: We wash and disinfect countertops, backsplashes, and the exteriors of cabinets. ✅Floors: We wash and disinfect all hard floor surfaces in the kitchen. ✅Cobwebs: We remove cobwebs throughout the corners of the ceiling. This may include cleaning reachable crown molding. ✅Baseboards: We dust all baseboards. This may include cleaning reachable crown molding. ✅Doors, door knobs and light switches: We dust all doors, door knobs and light switches when necessary and accessible. ✅Air Vents: We dust the accessible air vent exits if possible. ✅Appliances: We clean and disinfect the exterior of all appliances, including microwaves (inside and out, when accessible). Common Areas We provide a comprehensive cleaning service for all your interior common areas, ensuring a fresh and inviting space. ​✅Surfaces: We dust and wipe down all furniture and window sills. ✅Floors: We vacuum all carpets and floor surfaces. Area rugs and similar floor coverings may be included (check with us for details). We also wash hard floors when necessary and accessible. ✅Cobwebs: We remove cobwebs throughout the corners of the ceiling. This may include cleaning reachable crown molding. ✅Baseboards: We dust all baseboards. This may include cleaning reachable crown molding. ✅Doors, door knobs and light switches: We dust all doors, door knobs and light switches when necessary and accessible. ✅Air Vents: We dust the accessible air vent exits if possible. ✅Stairs & Laundry Room: We dust stair rails, clean steps, and the exterior of laundry room appliances. ✅Fixtures: We dust ceiling fans and light fixtures, if reachable. Extra Services Additional Charges May Apply ​✅Changing Bed Linens: We will gladly change your bed linens upon request, provided they are readily available. ✅Ovens - interior: We clean and disinfect the interior of ovens, when empty and accessible. ✅Refrigerators - interior: We clean and disinfect the interior of fridges, when empty and accessible. ✅Windows washing - interior: We wash the windows when accessible. ✅Wash and Fold Laundry: We wash, dry, and fold of the laundry. The laundry equipment must be inside the unit. ✅Baseboards: We wipe baseboards down if possible. ✅Doors, door knobs and light switches: We dust and wipe down all doors, door knobs and light switches. ✅Air Vents: We wipe the accessible air vent exits down if possible. ✅Closets: We dust and clean the interior of empty closets, including vacuuming and wiping down surfaces. The minimum duration for deep cleaning service is 3 hours, with a fixed price for this duration, and any additional time beyond the initial 3 hours will be charged on an hourly basis. Agnes Housekeeping prides itself on providing a thorough and reliable cleaning service to make your home comfortable and pristine. This basic package is ideal for regular maintenance and helps keep your living spaces fresh and sanitary.

At Agnes Housekeeping, our deep house cleaning service is designed to provide an extensive and thorough cleaning of your home, ensuring every nook and cranny is spotless. Our comprehensive deep cleaning includes: Bedrooms We provide a comprehensive clean of all bedrooms, including dusting, vacuuming, and wiping down surfaces. Customers can choose to exclude bedrooms if needed. ​✅Furniture: We dust and wipe down all furniture. ✅Floors: We vacuum all carpets and floor surfaces. Area rugs and similar floor coverings may be included (check with us for details). We also wash hard floors when necessary and accessible. ✅Cobwebs: We remove cobwebs throughout the corners of the ceiling. This may include cleaning reachable crown molding. ✅Baseboards: We dust all baseboards. This may include cleaning reachable crown molding. We wipe baseboards down if possible. ✅Doors, door knobs and light switches: We dust all doors, door knobs and light switches when necessary and accessible. We dust and wipe down all doors, door knobs and light switches when necessary and accessible. ✅Air Vents: We dust the accessible air vent exits if possible. We wipe the accessible air vent exits down if possible. Bathrooms We provide a thorough cleaning and disinfection of all bathrooms in your home. Customers can choose to exclude bathrooms if needed. ✅Surfaces: We dust and wipe down all bathroom furniture. ✅Floors: We vacuum bathroom floors and carpets (if present). Area rugs may be included (check with us for details). We also wash and disinfect all hard floor surfaces, including bathtubs. ✅Cobwebs: We remove cobwebs throughout the corners of the ceiling. This may include cleaning reachable crown molding. ✅Baseboards: We dust all baseboards. This may include cleaning reachable crown molding. We wipe baseboards down if possible. ✅Doors, door knobs and light switches: We dust all doors, door knobs and light switches when necessary and accessible. We dust and wipe down all doors, door knobs and light switches when necessary and accessible. ✅Air Vents: We dust the accessible air vent exits if possible. We wipe the accessible air vent exits down if possible. ✅Fixtures: We wash and disinfect toilets, sinks, and countertops, ensuring a hygienic environment. Kitchen We provide a thorough cleaning and disinfection of your entire kitchen, including countertops, backsplashes, cabinets (exterior), floors, and appliances. Indoor Kitchens only. ​✅Surfaces: We wash and disinfect countertops, backsplashes, and the exteriors of cabinets. ✅Floors: We wash and disinfect all hard floor surfaces in the kitchen. ✅Cobwebs: We remove cobwebs throughout the corners of the ceiling. This may include cleaning reachable crown molding. ✅Baseboards: We dust all baseboards. This may include cleaning reachable crown molding. We wipe baseboards down if possible. ✅Doors, door knobs and light switches: We dust all doors, door knobs and light switches when necessary and accessible. We dust and wipe down all doors, door knobs and light switches when necessary and accessible. ✅Air Vents: We dust the accessible air vent exits if possible. We wipe the accessible air vent exits down if possible. ✅Cabinets & Closets: We dust and wipe down the exterior cabinets and closets. ✅Appliances: We clean and disinfect the exterior of all appliances, including microwaves (inside and out, when accessible). ✅Ovens: We clean and disinfect the interior of ovens, when empty and accessible. ✅Refrigerators: We clean and disinfect the interior of fridges, when empty and accessible. ✅Top Range: We clean and disinfect the exterior of the range top. Common Areas We provide a comprehensive cleaning service for all your interior common areas, ensuring a fresh and inviting space. ​✅Surfaces: We dust and wipe down all furniture and window sills. ✅Floors: We vacuum all carpets and floor surfaces. Area rugs and similar floor coverings may be included (check with us for details). We also wash hard floors when necessary and accessible. ✅Cobwebs: We remove cobwebs throughout the corners of the ceiling. This may include cleaning reachable crown molding. ✅Baseboards: We dust all baseboards. This may include cleaning reachable crown molding. We wipe baseboards down if possible. ✅Doors, door knobs and light switches: We dust all doors, door knobs and light switches when necessary and accessible. We dust and wipe down all doors, door knobs and light switches when necessary and accessible. ✅Air Vents: We dust the accessible air vent exits if possible. We wipe the accessible air vent exits down if possible. ✅Stairs & Laundry Room: We dust and clean down stair rails, steps, and the exterior of laundry room appliances. ✅Fixtures: We dust and clean ceiling fans and light fixtures, wiping them down if reachable. Extra Services Additional Charges May Apply ​✅Changing Bed Linens: We will gladly change your bed linens upon request, provided they are readily available. ✅Ovens - interior: We clean and disinfect the interior of ovens, when empty and accessible. ✅Refrigerators - interior: We clean and disinfect the interior of fridges, when empty and accessible. ✅Windows washing - interior: We wash the windows when accessible. ✅Wash and Fold Laundry: We wash, dry, and fold of the laundry. The laundry equipment must be inside the unit. ✅Closets: We dust and clean the interior of empty closets, including vacuuming and wiping down surfaces. The minimum duration for deep cleaning service is 4 hours, with a fixed price for this duration, and any additional time beyond the initial 4 hours will be charged on an hourly basis. Our deep house cleaning service goes beyond the surface to ensure your home is not only clean but also feels refreshed and revitalized. At Agnes Housekeeping, we pride ourselves on delivering top-notch cleaning services tailored to meet your specific needs and guarantee your satisfaction.

Moving can be stressful enough. At Agnes Housekeeping, our move-out and move-in cleaning services are designed to ensure that your home is spotless and welcoming, whether you're arriving or departing. Our comprehensive service includes: Kitchen Cleaning: We clean all surfaces, inside and outside of cabinets, appliances, and ensure the sink, countertops, and backsplash gleam. Bathroom Cleaning: Every bathroom in the house gets a deep clean, including scrubbing tiles, disinfecting toilets, polishing mirrors, and cleaning showers and tubs. Floor Cleaning: We vacuum and mop all floors, leaving them free of dust and grime. Window Cleaning: Windows, tracks, and sills are meticulously cleaned to remove any streaks and built-up dirt. Dusting and Wiping: Every nook and cranny, including baseboards, fixtures, and ceiling fans, is dusted and wiped down. Trash Removal: We ensure all trash is collected and disposed of properly. Our goal at Agnes Housekeeping is to make your transition as smooth and stress-free as possible, providing a pristine environment perfect for your next chapter. We take pride in our affordable prices and quality of work. Let us help you move with confidence! For more information or to schedule your move-out or move-in cleaning, feel free to contact us today, 847-396-9693. We look forward to assisting you!

At Agnes Housekeeping, we offer two distinct types of cleaning services to cater to your specific needs: basic house cleaning and deep house cleaning. Our basic house cleaning service covers everyday cleaning tasks that maintain the cleanliness of your home on a regular basis. This includes dusting, vacuuming, mopping, cleaning of common areas, and sanitizing surfaces in the kitchen and bathrooms. It's perfect for homes that need upkeep and regular tidying. On the other hand, our deep house cleaning service is much more thorough and is ideal for homes that require a more intensive clean. This service covers everything included in the basic house cleaning, plus additional tasks such as cleaning behind appliances, scrubbing grout, deep cleaning baseboards, and thoroughly washing windows. We pay extra attention to areas that are typically neglected in regular cleaning sessions, ensuring every nook and cranny of your home is spotless. Whether you need routine maintenance or a comprehensive clean, Agnes Housekeeping has you covered with our enthusiastic and professional team!

At Agnes Housekeeping, we pride ourselves on offering comprehensive and professional cleaning services to both residential and commercial clients. However, there are certain tasks we do not perform to ensure the safety and specialization of our services. These include: ✅ Lifting heavy furniture ✅ Putting away dishes ✅ Washing dishes by hand ✅ Cleaning exterior windows ✅ Cleaning garages and attics ✅ Carpet washing ✅ Animal waste removal ✅ Mold removal Additionally, to maintain a safe environment for both our staff and clients, our staff adheres to strict safety protocols and will not use step stools higher than two steps, ensuring a safe environment for everyone. We appreciate your understanding and look forward to serving your cleaning needs within these guidelines, considering our insurance coverage limitations. If you have any specific needs or tasks not listed here, feel free to discuss them with us, and we'll do our best to accommodate your requests or refer you to a trusted specialist.

At Agnes Housekeeping, we strive to provide a thorough and efficient cleaning service for all our clients. While our team usually brings their own high-quality cleaning supplies, we understand that some clients prefer to have their own products used. If you wish to prepare your own supplies, here's a list of essential items: ✅All-Purpose Cleaner: For cleaning various surfaces like countertops, sinks, and appliances. ✅Glass Cleaner: Specifically for cleaning windows, mirrors, and glass surfaces. ✅Disinfectant: For sanitizing high-touch areas such as doorknobs, light switches, and remote controls. ✅Microfiber Cloths: Gentle on surfaces and effective at trapping dust and dirt. ✅Sponges and Scrubbers: For tackling tougher grime, especially in kitchens and bathrooms. ✅Broom and Dustpan: To sweep up larger debris before mopping. ✅Vacuum Cleaner: Essential for cleaning carpets, rugs, and hard-to-reach areas. ✅Mop and Bucket: For mopping floors; consider a microfiber mop for the best results. ✅Toilet Brush: For scrubbing toilet bowls. ✅Trash Bags: For disposing of waste efficiently as we clean. ✅Oven Cleaner: For tackling burnt-on grime inside your oven. ✅Stainless Steel Cleaner: To keep your stainless steel appliances looking shiny and new. ✅Mild Abrasive Cleaner: For those tough spots that need a gentle scrub. ✅Furniture Polish: To keep your wooden furniture looking its best. ✅Floor Cleaner: For different types of flooring surfaces. ✅Duster: For hard-to-reach places and delicate surfaces. ✅Paper Towels: For quick clean-ups and drying surfaces. ✅Old Rags: Perfect for various cleaning tasks. ✅Squeegee: Ideal for streak-free windows and glass surfaces. ✅Scrub Brush: For heavy-duty scrubbing needs. ✅Distilled White Vinegar: A natural cleaner and deodorizer. ✅Baking Soda: For scrubbing and deodorizing. Having these supplies ready can help our team to perform their tasks more smoothly and ensure that specific products you prefer are used. If you have any specific needs or preferences, feel free to let us know in advance. We're here to make your home sparkle the way you like it!

At Agnes Housekeeping, we are dedicated to providing a spotless and organized living space tailored to your needs! Besides our standard cleaning packages, we offer a variety of extra services for a comprehensive cleaning experience. These additional services include: ✅Changing Bed Linens: Freshen up your bedroom by having us change and tidy your bed linens. ✅ Interior Oven Cleaning: Ensure a sparkling, grease-free oven interior. ✅ Interior Refrigerator Cleaning: Get your fridge cleaned and sanitized inside out. ✅ Interior Window Washing: Enjoy crystal-clear views with streak-free interior window cleaning. ✅ Wash and Fold Laundry: Save time and effort by letting us handle your laundry duties. ✅ Baseboard Cleaning: Dust-free and immaculate baseboards for a pristine finish. ✅ Light Switches, Doors, and Door Knobs: Sanitized surfaces to contribute to a germ-free home. ✅ Air Vent Cleaning: Cleaner air with reduced dust and allergens. ✅ Closet Organization: Professional organization for neatly arranged and accessible closets. Our enthusiastic team at Agnes Housekeeping is committed to exceeding your expectations with meticulous attention to detail and a friendly approach. Whether you need a single service or a combination of these extras, we've got you covered! Please note, additional charges may apply for these extra services.